Privacy Policy
Effective Date: 27 December 2025
1. Introduction
Handy Guy (“we”, “us”, “our”) is committed to protecting the privacy and personal information of all users, service providers, advertisers, and visitors who access our website and services.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
By using our website or submitting information to us, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following categories of personal and business information:
2.1 General Information
- Full name
- Business name
- Email address
- Phone number
- Physical address
- Website and social media links
- Business descriptions, services, images, and media
- IP address and usage data (for security and analytics)
2.2 Verification & Compliance Information
To verify legitimate service providers and protect customers from fraud, we may request and securely process the following documents:
- CIPC registration documents
- Copy of South African ID or Driver’s Licence
- Three (3) reference letters from customers
- Last three (3) invoices or proof of recent work
Purpose:
We collect this information solely to verify legitimate service providers, reduce fraud, improve trust on our platform, and protect customers.
Providing these documents is optional unless required for specific listing types (e.g. Featured or Verified listings).
3. How We Use Your Information
We use personal information to:
- Create and manage listings and advertiser profiles
- Verify service providers and advertisers
- Process payments and subscriptions
- Communicate with users regarding services, updates, or support
- Enforce platform rules and prevent fraud or misuse
- Improve platform performance and user experience
- Comply with legal and regulatory obligations
4. Legal Basis for Processing (POPIA)
We process personal information based on:
- Consent from the data subject
- Contractual necessity (providing paid listings or services)
- Legal obligations
- Legitimate interest, including fraud prevention and platform security
5. Storage and Security of Information
We take reasonable technical and organisational measures to protect personal information, including:
- Secure servers and access controls
- Restricted access to sensitive documents
- Encrypted transmission where applicable
- Regular platform and security updates
Verification documents are not publicly visible and are accessed only by authorised administrators.
6. Sharing of Information
We do not sell or rent personal information.
Information may only be shared:
- With trusted service providers (e.g. payment gateways)
- When required by law or legal process
- To prevent fraud or protect platform users
- With your explicit consent
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal, tax, or regulatory requirements
Verification documents may be deleted upon request once verification is complete, unless retention is legally required.
8. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction or deletion
- Withdraw consent (where applicable)
- Object to processing
- Lodge a complaint with the Information Regulator
Requests can be made by contacting us using the details below.
9. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve functionality
- Analyse traffic
- Enhance user experience
You may disable cookies in your browser settings, though this may affect site functionality.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
11. Children’s Information
Our services are not intended for persons under the age of 18. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.
13. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or POPIA compliance, please contact us:
Handy Guy
📧 Email: support@handyguy.co.za
🌐 Website: https://skiddoo.co.za